Warranty and extended warranty policy
Dear esteemed clients, we thank you for purchasing with us. In order to offer more qualified services to you, a certain policy is made as below. All the LED display products purchased from us apply to the following provisions:
A: Applicable products for warranty: all of our LED display products.
B: warranty period
We offer a 1-year free warranty for our outdoor LED displays, 2 years of free warranty for indoor LED displays, and a 6-month free warranty for LED screen modules. Clients can apply for an extended warranty period according to their demand; 8% extra of the total cost of the project should be paid for one more year of warranty, and 15% extra of the total cost of the project should be paid for two more years. Free accessories and free maintenance service in our factory are available during the warranty period. Customers are responsible for shipping costs.
C: warranty coverage
Free warranty and lifetime maintenance: We take responsibility for our products' quality only if they are under normal usage and storage conditions. We offer a one-year free warranty for the whole LED display after making the deal. We promise to offer free maintenance and replaced spares if the LED display has any quality problems within one year. Usually we provide clients a certain number of spare parts such as LED modules, power suppliers, cables, screws, etc. for our customized LED display to ensure that replacements are available in case of the rare failure. Clients should keep in mind that during the warranty period, if the LED display doesn't work well, a written report with detailed issues is required to be provided to us. If clients have technical problems, our technicians can offer free guided operation on the internet. If maintenance is necessary when the one-year warranty is overdue, there is no charge for service but for the materials only.
D: The following situations are beyond warranty coverage:
1. The whole or parts of the LED display are out of the free warranty period;
2. Products are disassembled and repaired by clients without our technician's permission;
3. The display screen is burned down due to unstable voltage;
4. Physical damage to the products such as damage from falling down, squeezing, transformation, etc.
5. Display screens can't be accessed with internet or software failure due to virus infection on the control computer or other reasons.
6. Damages and failures due to offending instruction manual requirements, misuse or improper use, improper storage and improper maintenance (such as inserting and extracting data cable and other non-USB external devices when powering on, etc.)
7. Damages due to working in extreme environments that are not allowed for the installation of the LED screen. (such as too high or too low temperature, too wet or too dry, too high altitude, over physical pressure, electro-magnetic interference, unstable voltage, statics interference, zero voltage is too large, input with improper voltage and so on);
8. Device problems due to clients' resetting and improper usage without authorization.
9. Failures or damages due to accidental factors or man-made causes (including computer virus, wrong operation, liquor getting in, scratching and bumping during transferring, incorrect plug on and plug off, external objects getting into cabinets, rats and insects biting, etc.)
10. Failures and damages caused by force majeure (force majeure as referred here means unforeseeable, unavoidable and insurmountable objective conditions, including natural disasters such as flooding, fire, explosion, lightning, earthquake and storm and social events such as war, unrest and so on);
11. LED display failures and damages caused by the poor quality of other LED products (including accessories) which are equipped to the display but not sold by our factory;
12. Maintenance cost for LED display failure, which is caused by the above-mentioned reasons, is upon the cost price.
13. We offer lifetime maintenance for our products when they are out of the warranty period. Maintenance is only charged with the cost price. Our company designs and makes products strictly in accordance with industry standards. The allowable error within the scope of the industry standard is a normal phenomenon. Our company reserves the right to explain the terms of this policy.
E: After the warranty period, we will offer lifetime maintenance and constantly upgrade the control system's functions. During this time, we only charge you for component costs if it's necessary to add or replace.
If you have any problems in running our products, just contact our colleagues or online service; we will help you solve them as soon as we can.
